About Us

The Ordinary provides skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils to customers in the United States. Our goal is a clear, dependable shopping experience with straightforward product information and support.

Our Service Commitments

• Free standard shipping on every U.S. order and tracking after shipment.
• Clear processing, delivery, return, exchange, and payment information.
• Responsive customer care during the service hours stated below.
• Product specifications, care guidance, and safety information based on the applicable product listing.

Policies and Support

Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.

Merchant and Customer Care Information

Store name: The Ordinary

Contact email: Support@Thordiuary.shop

Phone: 8326948364

Physical and return address: 254 Soldiers Field Dr SE, Rochester, MN 55902, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).